Changing something that is already processed
Processed documents are fixed on purpose; correct them with a credit note or by voiding and raising again.
An invoice that can be edited after it has been sent is not evidence of anything — and every audit MOTION is built to survive turns on documents that cannot be quietly changed.
What to do instead
| What is wrong | What to do |
|---|---|
| Priced wrong, nothing paid yet | Void it and raise a new one |
| Priced wrong, already part-paid | Raise a credit note for the difference |
| Wrong customer | Void and re-raise against the right one |
| A typo in the description | Leave it. A credit note over a spelling mistake is worse than the mistake |
Voiding an invoice that has been paid re-opens the payment as unapplied credit on the customer's account. The money does not disappear — it goes back to being money you are holding for them.