The workshop is stopped
Cannot invoice, cannot take money, or cannot get in at all. Ring rather than write, and say so in the first line.
Reaching us
No contact details are configured for this installation. Whoever installed MOTION here should set them.
What to have ready
A first message with these in it usually gets an answer instead of a question back.
Your first message
- Which workshop, and which screen you were on.
- The document or receipt number, if it is about one.
- What you expected to happen, and what happened instead.
- A screenshot. It is worth more than a paragraph describing the screen.
- Roughly when it happened.
Everything else
A figure that looks wrong, a report you want, a question about how something works. Answered in hours rather than minutes — and honestly, most of it is already in the help library.